Release Notes and Announcements
- Release Notes
- Announcements
Product Introduction
Purchase Guide
- Billing Overview
- Purchase Instructions
- Top Up and Purchase
- Overdue Payments
- Refund
Getting Started
Console Guide
- Overview
- Creating Tasks
- Tasks
  - Offline Task Management
  - Live Stream Task Management
- Orchestrations
- Templates
- Resource Packs
- Video Evaluation
  - Video Quality Assessment
  - BD-Rate Assessment
- AIGC Content Generation
- Terminal SDK
- Subtitle Editing Tool
- Usage Statistics
- Cloud Access Management Sample
AIGC and Multimodal Understanding Integration Tutorial
- AI Video Generation
- AI 3D Generation
  - World Model
  - 3D Generation Models
Integration Tutorials
Application Scenario and Practical Tutorial
API Documentation
- History
- Introduction
- API Category
- Making API Requests
  - Request Structure
  - Common Params
  - Signature v3
  - Signature
  - Responses
- Processing Task Initiation APIs
  - BatchProcessMedia
  - ProcessMedia
  - ProcessLiveStream
  - ProcessImage
  - EditMedia
  - DescribeMediaMetaData
  - ExtractBlindWatermark
  - RecognizeAudio
- Task management APIs
  - DescribeBatchTaskDetail
  - DescribeTaskDetail
  - DescribeTasks
  - ManageTask
  - DescribeImageTaskDetail
  - DescribeImageTasks
- Parse Event Notification APIs
  - ParseLiveStreamProcessNotification
  - ParseNotification
  - TextTranslation
  - DetectVideoWatermark
  - DetectVideoSubtitleArea
  - EmbeddingData
  - DescribeCloneViralTask
  - CloneViral
- Transcoding and Enhancement Template APIs
  - CreateTranscodeTemplate
  - CreateAdaptiveDynamicStreamingTemplate
  - DeleteTranscodeTemplate
  - DeleteAdaptiveDynamicStreamingTemplate
  - DescribeTranscodeTemplates
  - DescribeAdaptiveDynamicStreamingTemplates
  - ModifyTranscodeTemplate
  - ModifyAdaptiveDynamicStreamingTemplate
- Watermark Template APIs
  - CreateBlindWatermarkTemplate
  - CreateWatermarkTemplate
  - DeleteBlindWatermarkTemplate
  - DeleteWatermarkTemplate
  - DescribeBlindWatermarkTemplates
  - DescribeWatermarkTemplates
  - ModifyBlindWatermarkTemplate
  - ModifyWatermarkTemplate
- Screenshot Template APIs
  - CreateAnimatedGraphicsTemplate
  - CreateSnapshotByTimeOffsetTemplate
  - CreateSampleSnapshotTemplate
  - CreateImageSpriteTemplate
  - DeleteAnimatedGraphicsTemplate
  - DeleteSnapshotByTimeOffsetTemplate
  - DeleteSampleSnapshotTemplate
  - DeleteImageSpriteTemplate
  - DescribeAnimatedGraphicsTemplates
  - DescribeSnapshotByTimeOffsetTemplates
  - DescribeSampleSnapshotTemplates
  - DescribeImageSpriteTemplates
  - ModifyAnimatedGraphicsTemplate
  - ModifySnapshotByTimeOffsetTemplate
  - ModifySampleSnapshotTemplate
  - ModifyImageSpriteTemplate
- Media AI Template APIs
  - CreateSmartEraseTemplate
  - CreateSmartSubtitleTemplate
  - CreateSubtitleEmbedTemplate
  - CreateContentReviewTemplate
  - CreateAIAnalysisTemplate
  - CreateAIRecognitionTemplate
  - DeleteSmartEraseTemplate
  - DeleteSmartSubtitleTemplate
  - DeleteSubtitleEmbedTemplate
  - DeleteContentReviewTemplate
  - DeleteAIAnalysisTemplate
  - DeleteAIRecognitionTemplate
  - DescribeSmartEraseTemplates
  - DescribeSmartSubtitleTemplates
  - DescribeSubtitleEmbedTemplates
  - DescribeContentReviewTemplates
  - DescribeAIAnalysisTemplates
  - DescribeAIRecognitionTemplates
  - ModifySmartEraseTemplate
  - ModifySmartSubtitleTemplate
  - ModifySubtitleEmbedTemplate
  - ModifyContentReviewTemplate
  - ModifyAIAnalysisTemplate
  - ModifyAIRecognitionTemplate
- Media AI—Hotword Lexicon APIs
  - CreateAsrHotwords
  - DeleteAsrHotwords
  - DescribeAsrHotwords
  - DescribeAsrHotwordsList
  - ModifyAsrHotwords
- Media AI—Sample Management APIs
  - CreatePersonSample
  - CreateWordSamples
  - DeletePersonSample
  - DeleteWordSamples
  - DescribePersonSamples
  - DescribeWordSamples
  - ModifyPersonSample
  - ModifyWordSample
- Media Quality Inspection Template APIs
  - CreateQualityControlTemplate
  - DeleteQualityControlTemplate
  - DescribeQualityControlTemplates
  - ModifyQualityControlTemplate
- Live Streaming Recording Template APIs
  - CreateLiveRecordTemplate
  - DeleteLiveRecordTemplate
  - DescribeLiveRecordTemplates
  - ModifyLiveRecordTemplate
- Orchestration Management APIs
  - CreateSchedule
  - CreateWorkflow
  - DeleteSchedule
  - DeleteWorkflow
  - DescribeSchedules
  - DescribeWorkflows
  - ModifySchedule
  - ResetWorkflow
  - EnableSchedule
  - EnableWorkflow
  - DisableSchedule
  - DisableWorkflow
- Data Statistics APIs
  - DescribeUsageData
- StreamLink—Security Group Management APIs
  - DescribeStreamLinkSecurityGroup
- AI Generation APIs
  - CreateAigcAudioTask
  - CreateAigcImageTask
  - CreateAigcVideoTask
  - DescribeAigcAudioTask
  - DescribeAigcImageTask
  - DescribeAigcVideoTask
- Image Processing Template APIs
  - CreateProcessImageTemplate
  - DeleteProcessImageTemplate
  - DescribeProcessImageTemplates
  - ModifyProcessImageTemplate
- Media AI – Episode Management APIs
  - CreateProject
  - DeleteProject
  - QueryProject
  - UpdateProject
- Media AI – Dubbing APIs
  - DescribeVoices
  - SyncDubbing
  - DescribeDesignTask
  - TextToSpeechAsync
  - DesignVoiceAsync
  - DescribeTextToSpeechAsyncTask
  - UpdateVoice
  - DeleteVoice
  - TextToSpeech
  - CloneVoice
  - ChangeVoice
- AIGC scenario application APIs
  - DescribeAigcTaskStatus
  - CreateVideoRedrawTask
  - CreateDocToVideoTask
  - CreateAiDramaTask
  - DescribeAigcTaskList
  - CreateAiFissionTask
  - SubmitHunyuan3DTask
  - QueryHunyuan3DTask
  - ModifyDocToVideoTaskStatus
- Other APIs
  - ExecuteFunction
- Data Types
- Error Codes
Other Documents
- WebSocket Protocol for Recognition
FAQs
Related Agreement
Contact Us
Glossary

Refund

Last updated: 2026-09-08 10:39:25Download PDF

Refunding Resource Packs
Refund policies
We may reject a refund request if we suspect refund abuse.
If you request a refund for a resource pack, the refund amount will be calculated based on the remaining value of the resource pack and returned to your Tencent Cloud account.
Attention: 
Discounts and vouchers will not be returned.
The credits will be returned to the account that made the purchase.
Directions
1. Log in to the MPS console and select Resource Pack Management on the left sidebar.
2. Find the resource pack you want to return and click Refund on the right.
﻿
﻿
Attention: 
Before requesting a refund, please make sure the resource pack meets the refund conditions.
Other Refunds
1. Select the Product Related to the Issue
Log in to the MPS console and choose Tickets > Submit Ticket. Then, search for "Media Processing" and click MPS.
﻿
﻿
﻿
2. Select the Issue Type
Select purchase enquiry.
﻿
﻿
﻿
3. Submit a Ticket
Fill in the information and click Submit Ticket.
﻿
﻿
﻿
Note: 
We will process your refund request as soon as possible.